Privacy Policy

Last Updated: 1 December 2024 | Doorstep Laptop Service, Hyderabad

Doorstep Laptop Service (we, us, our) operates and provides laptop repair services in Hyderabad. This Privacy Policy explains how we collect, use, and protect your personal data.

1. Information We Collect

  • Contact Information: Name, mobile number, email address
  • Device Details: Laptop brand, model, and nature of the issue
  • Location: Your area in Hyderabad for doorstep service coordination
  • Usage Data: IP address, browser, pages visited (via Google Analytics cookies)
  • Repair Records: Service history for warranty and follow-up purposes

2. How We Use Your Information

  • To process and confirm your repair booking
  • To assign a technician and arrange pickup/delivery
  • To send repair status updates via WhatsApp and SMS
  • To issue warranty documentation and service invoices
  • To improve website performance and user experience
  • To send service reminders (with your consent)

We do not sell, rent, or trade your personal data to any third party for marketing.

3. Data Sharing

  • Technicians: Name, phone, and address shared for service delivery only
  • Analytics: Anonymized usage data via Google Analytics
  • Legal: When required by applicable Indian law or court order

4. Cookies

We use cookies for website analytics and performance. You may disable cookies in your browser settings, though this may affect site functionality. We use Google Analytics to understand traffic patterns.

5. Google Ads & Remarketing

We use Google Ads for advertising. Google may use cookies for ad personalization based on your site visits. You can opt out at adssettings.google.com. We comply fully with all Google Ads policies.

6. Data Security

We use HTTPS encryption and appropriate technical measures to protect your data. No internet transmission is 100% secure; we cannot guarantee absolute security.

7. Your Rights

  • Access your personal data we hold
  • Correct inaccurate information
  • Request deletion (subject to legal obligations)
  • Withdraw consent for marketing at any time

8. Data Retention

Repair records are retained for 3 years for warranty and legal purposes. Contact data is retained while you are an active customer. You may request deletion of non-essential data.

9. Children

Our services are not directed at persons under 18. We do not knowingly collect data from minors.

10. Policy Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of any changes.

Contact Us

Questions about this policy? Reach us at: